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Juan | Killeen, Texas | 06/03/2024
The Best Agent for Freedom Solar Power
Mr. Bradley is an excellent agent it is very professional and knowledgeable on the business. He care for the customers and stay all the way of the solar project. He go far and beyond to satisfy customers. Very friendly and he is the real deal & honest man. Mr. Bradley will advise and answer questions that you have concerns on the solar project. Even when it is complete, he will stay in contact to see is everything is working and if you need anything. The best agent of Freedom Solar Power. Thanks Bradley for everything you do to help get what we need for our home. Thanks.
Javi | Pearland, Texas | 04/30/2024
Great system and installation process!
The experience of shopping and designing our solar system tailored to our needs was a breeze when working with Freedom Solar Power! We worked closely with Sam Cochran. He was knowledgeable and always attentive to our needs. When some issues arose during the installation process, Sam jumped to help connect us with the appropriate people in other departments and continued to follow up with them to have all issues resolved promptly! I would recommend getting your solar system from Freedom Solar and ask to work with Sam!!!
Maria E. Rivera Rivera | Corozal, Puerto Rico | 02/01/2024
Excelente trabajo.. super profesionales, amables y respetuosos. Hicieron todo lo que estuvo en sus manos para poder realizar su trabajo al máximo.
Spencer Anderson | Melbourne, Florida | 02/01/2024
I researched many solar companies before selecting Freedom Solar that had the highest recommendations. The SunPower panels that Freedom uses are the best in the industry. My installation went great and the panels are providing a high PV return. However, product support from Freedom has been very poor. The solar AP has not worked properly since installation four months ago. Initially, the AP firmware would not load and that took several weeks to correct. At that time I observed two problems: two pair of panels were reversed in their location on the Solar AP and the AP showed increased solar output every time the A/C or heat came on instead of increased home usage. After two months the AP was corrected to show the correct panel placement. However, the Orlando Freedom Operations has not addressed the Solar AP wiring deficiency. I have provided screen shots and copies of my FPL bills showing the apparent high solar power generation when in reality it is a result of deficient wiring of the Solar AP. I shudder whenever my A/C or heat comes on and the apparent solar generation as shown by the AP exceed the design capability of my system and the home usage goes down. I was told by Freedom customer service a third pair of CTs are required to be installed in order for the AP to operate correctly. Weekly calls to customer service and letters to the Orlando Operations Manager have not resulted in any service and are frequently not answered. As the chair of the Architectural Review Committee for my HOA I am recommending homeowners select another Sun Power installer other than Freedom Solar. Having reliable and quality service is a necessary element of a solar power installation.
Mabel Cano | Land O Lakes, Florida | 01/31/2024
My solar installation
The crew that they send were very efficient they finish in no time very clean an professional It took sometime to get the system but it was not their fault my roof did have some hail damage so they waited until i got it replace and then the rest was a breeze Im very happy so far can wait until is running once they do the inspection Thanks James Adam and Monica
Phil L | Fort Worth, Texas | 01/28/2024
Excellent Experience with Freedom Solar
From the start Mike Carey gave us excellent service. He spent more than two hours with my wife and I and explained every facet of the project in detail including finance options. Once the project was approved by all parties the installation was scheduled and adhered to. The overall time for the project from my appointment with Mike to the time I could use the system was a little more than two months, which I was more than satisfied with. The Goat team (hopefully I have their team's name correct) installed the hardware and Jessie did the electrical connection work. The installers experience was evident with both parts of the project being very professionally accomplished. Last, but by no means least, a shout out to the unsung heroes on the customer service team and in particular Maria. She was very helpful when needed. The system has been up and running for approximately two months and at this point we are more than satisfied. Thank you for a job well done.
Taylor | Suffolk, Virginia | 01/25/2024
Terrible business practices
I signed with Freedom for months ago and still have not received an install date. Period. I had another company come out and offer another quote. They pointed out FREEDOM was only covering 70% of my electrical usage and they were about $20,000 over priced. I attempted to cancel and kept being sent to different people/departments. I asked for a copy of my contract when they told me my cancellation fee was $8500 but they sent me a totally different contract for a different person in a different state I attempted again and they said the contract was already canceled, so I left it at that. Then they came back and said I still owe the $8500. I have attempted to settle for a reasonable price but have not heard back from the “proper department”. Terrible business practices to trap you in an overpriced contract with an overpriced cancellation fee when there is no proof that any work has even been completed. Then they can’t even call or email you back! Avoid this company at all costs, you can’t even find them on google reviews anymore which is suspicious
Brooks | Hockley, Texas | 12/15/2023
I wanted it to WORK! AND IT DOES, thanks to Sam Cochran.
Hello; My experience with power outages began with Hurricane Ike. We were without power for 13 days. I met my brother-in-law in Rayne, Louisiana to get generators, gas, and air conditioners. My brother-In-law worked for Exxon and he had 75 gallons of gas for us. Thanks to him, we made it through Ike. Later, I was still not receptive to Solar Energy, but I knew I had to take care of my family if we had another storm. Then, it snowed. My sister had no power, and the plumbing froze in her house here and in Canyon Lake. We were fortunate and only lost power for a short time. I still ran off the people wanting to show me Solar Power. One day, I shocked my wife by saying that we needed to learn about Solar Power. I knew from other friends how expensive running a whole house generator on propane was for them and due to our health issues, knew I had to do something. We have plenty of sunlight and no natural gas. Therefore, Solar Energy was by far our best option. I looked up companies and reviews and set up a few appointments. I read an article that said SunPower had the best solar panels. I called, and later, Sam Cochran of came to talk to us. Sam was on time, knowledgeable, professional, and courteous. He listened to us and taught us about SunPower. When he started to calculate what our needs were, I gave him my requirements. I wanted it to work. Period! I don’t like things that don’t work. He listened and showed us what we needed and a few days later, we purchased his proposal. He kept in contact with us and answered every question we had. He made this experience very easy. If you want the best solar power solution and you want it to work. Sam Cochran and SunPower are the people to work with. Sincerely, H. L. & Debbie Brooks
RON REILLY | Spring, Texas | 12/13/2023
Horrible Service
I bought a home in June 2023 that had solar panels installed in 2022. This was a major part of my decision to buy this home. Our solar panels stopped working in September 2023 and I have been in constant (twice a week) contact with Freedom Solar and the manufacturer, Sun Power, about the problem. Both companies acknowledge the problem but have done nothing but promise it will be fixed. They frequently blame each other for the lack of service. They did send a man out in mid-November to look at the problem, but he confessed that he had only been with the company a short time and that he was unsure of how to fix it, nor did he have the proper tools to analyze the problem. I have also asked and submitted paperwork back in September to transfer the warranty. I have followed up regularly since the and still don’t have a copy of the transfer. These two companies are the worst contractors I have had to work with in over 40 years of home ownership. I am now faced with hiring attorneys to resolve the nonperformance issues and I have lost hundreds of dollars in solar energy rebates. THIS IS NOT ONLY POOR PERFORMAnCE BUT PLACES A STAIN ON THE ENTIRE GREEN INDUSTRY.
Maryann | Debary, Florida | 12/08/2023
Very happy with my solar project
Would like to thank and recognize Edgar Edwards for his outstanding communication and advice through out this project. I am now totally on solar power and received my first rebate from the power company this month. Very happy that I will have power even with the frequent hurricanes Florida has been experiencing. Yes a little pricey but totally worth it for power availability peace of mind. Thank you Freedom Solar and Edgar Edwards.
