Ashley | Washington, Iowa | 04/22/2024
Iffy at best
Left a big trench in our back yard, also cut into our tiling pipe and left it all that way. Now that my friend tried using them they came to hook her up and half of the power in her house isn’t working now and no one from this company will respond to her phone calls, text or emails.
Nick | Marysville, Washington | 03/15/2024
ZERO COMMUNICATION
We failed our inspection last week and we still have not heard anything from ANYONE at the company!!! I have called multiple different numbers, talked to ex employees who no longer work there anymore (those were the contacts I was told to call) they all said the same thing this company is a COMPLETE SHIT SHOW!! They have zero idea what they’re doing, they don’t understand project management at all. If you’re looking for solas panels run farrrrrrr away from this company!!! Crazy to spend $72,000 on a company and get zero responses! Please come take these panels back as this is garbage!! Next step is better business bureau, then a lawsuit.
DebM | Grants Pass, Oregon | 03/02/2024
Can’t get anybody to respond
We’ve tried calling, texting the last numbers we have, emailing … our phone apps have t worked for almost two years. The app is the only way to know what’s going up there. Right after installation when the app was working, we had a couple panels go bad. With no working app, who knows what’s going on with $58k worth of solar panels. I’ve tried self help on line, but still no success. But nobody at the office will respond to us. Would not recommend them any more. Have read really bad stuff about them lately. :(
Ronnie | Stayton, Oregon | 02/14/2024
Customers Be Aware!
Purelight Power began my project nearly a year ago. They have since told me just 1 more week working on about 20 times now. Nothing has changed, they got the building design wrong and took months to figure out what they did wrong, they left ugly ass hardware with no panel on my roof because they put one in the wrong spot and didn't pretty it up when they were done. They have told me all these great things and not followed through AT ALL. This is almost a year and this garbage still isn't active. I can't get in touch with anyone now and it's been a few weeks since they have contacted me back after it was supposed to be 1 week before activation again. Now, let's get to the worst of it. I bought this system because one of their sales reps Shawn Amann guaranteed me that I'd be getting 30% of my solar system back on taxes no matter what so that I could roll it back into the loan before 2025 to lower my payment. Well, the system was $66,000 and 30% of that is definitely more than $3,200. Shawn Amann will lie to you so he can sell his product. He did it to me, now I'm out power generation and almost $20,000. My good friend is a 25 year tax prep agent at H&R Block, he said that there is not a tax credit that pays you for solar at all, instead, it is used to lower your tax liability. You WILL NOT GET 30% back in cash! If you didn't make any money the year you are trying to claim it, you get next to nothing. DO NOT LISTEN TO THESE REPS! They don't give a damn about you or your family, they just want their money and to be done with you. I will get my money back, and Purelight Power will get their hardware back..... This was a nasty fucking lie
Lee and Lori King | Missoula, Montana | 02/13/2024
Great install and support Missoula
Everything was so smooth. Highly recommend PureLight.
Lacey Haley | Lebanon, Oregon | 02/01/2024
Solar system install
Purelight arrived on or before appointments for install and service for our solar. Crew was very professional with installation, and tool time to answer all questions about the system. Madison came to activate the system. She turned system and added the app to my phone and explained how to properly use it. System is working as it was explained. I would recommend Purelight for your solar system.
Ken_D | Bend, Oregon | 01/30/2024
Honest, transparent experience
Our entire experience felt honest and transparent. We had received proposals from 3 other solar companies, and we were skeptical of their projected outcomes (all of which differed significantly). Purelight Power ticked off all the boxes, patiently explained our many questions, and helped us sort through various scenarios. Purelight Power gained and grew our confidence. Install of our system also went smoothly and met our expectation for quality craftsmanship. At time of writing this, our system has only been active for about 1 week. We will follow up if our system fails to meet projected expectations. Thanks to the Purelight Power Team!
Jesse | Creswell, Oregon | 01/29/2024
They did a great job and did what they said they would do!
HME | O Brien, Oregon | 01/29/2024
Great solar panel experience!
I had a really positive experience having solar panels installed. Very professional company.
DS | Medford, Oregon | 01/17/2024
Happy Solar Customer
From start to finish, this process couldn't have been any better! Hands down best solar company to go with. From sales to design to install and closeout, the teams were great! Shoutout to the team in the Medford branch. Jeff, Marcelina, and Kristina were phenomenal on communication and updates and explaining items I needed clarity on. Also shoutout to my sales consultant Destiny. Thorough explanation of process and was a delight to work with. I'm glad I went with PLP amongst the other solar companies in the valley. Please give them a shoutout if interested!
