Aldrin Fuentes | Cranston, Rhode Island | 12/27/2019
Everything is about MONEY
I chose them because the explain how and how much I was gonna save, how much the system was gonna produce, but it's no happening, they install the solar pannels back side of my home where there not much sun and they are tilted the way its suppose to be, i requested to install them on the other side where the sun we can take advantage but they didn't want to, also the guy that its in charge of the electrical department at RI or was very disrespectful to me, the way I was treated.
K. McCabe | Westwood, Massachusetts | 12/11/2018
Over-promise, under-deliver
RGS assured me that their Year 1 production estimate was conservative (note, the contract provides no recourse for you, so you are relying on their word). During the first year, my system produced approximately 77% of their "conservative" estimate, which will extend my payback period substantially.
John's solar experience | Warren, Massachusetts | 11/03/2018
My great experience with RGS solar company
Working with Andrew Wright was fantastic. He is an expert on solar systems and explains things in ways so that I easily understood the the system and how solar works. I also give the highest praise to the Tony, and his people for their hard work ethic, high quality installation skills and that when they finished the install they left my property immaculate.
kory | Denver, Colorado | 03/13/2018
very bad sevice
very poor service. no master electrician on staff. and if you need to remove your panels IE: replace the roof they will charge $500 to get a master electrician to get the permit. took 2 months for them to replace my panels.
EricGuerrero | Springfield, Massachusetts | 02/11/2018
Top Class customer service and orientation
I definitely couldn't be happier to deal with this solar company. My Energy Consultant Brian Sture was extremetely honest, patient and diligent with the whole proccess. The company itselft already has a good reputation and is very trustful to choose it from the rest. I definitely will recommend this Solar Company for anybody interested in having a good experience getting their panels installed.
Robbb | 01/07/2018
good experience with RGS
Andrew Wright in sales was clear, accommodating, endlessly patient, and ultimately persuasive in helping us to understand the process and choose RGS above a number of other companies for a subject about which we knew nothing.<br /><br />Locally, Dani Cuozzo in project coordination was completely knowledgeable about what we were facing in installation and responded promptly and constructively to our many many concerns about installing this system at an historic property. I am particularly grateful for her efforts to respond to my concerns about getting this work completed during the current calendar year.<br /><br />Also locally, the installation team of electricians Greg, Jim, Tony and one other whose name I now don't remember all showed up on time, worked efficiently, were courteous and respectful of working in our home, took time to answer my questions about what they were doing, produced work that looked to my eye to be professional, and finished ahead of schedule. I do not remember a time when I have had such a positive experience with tradesmen working at my house.
SolarInRI | Providence, Rhode Island | 12/19/2017
Great service and price
RGS Solar installed solar panels on our home this past August. All representatives of the company were friendly and professional, including the sales team I spoke with over the phone, the site inspector, and the installation crew. They walked us through the whole process and provided good information in writing to explain how it all works. Originally we were told that the installation would be in October, but they were able to get it done in August, ahead of schedule, which we really appreciated. I highly recommend RGS if you are considering going solar. They are also the oldest solar company in the U.S., which gave me peace of mind that they'll still be around for years to come in case any of the panels ever need repair or replacement.
cjs556 | North Smithfield, Rhode Island | 11/01/2017
Perfect experience with RGS
I had tried getting a quote with another company before going to RGS, and the other company didn't even participate in the incentive programs offered in Rhode Island. Then I went to RGS and they took care of the whole incentive application and made every step very clear.<br /><br />It didn't feel like I was being pressured by salespeople, and the price was about what I expected. Everything went smoothly and everyone at RGS was very responsive and friendly. I couldn't have asked for a better experience. I have only had the panels a little while and there haven't been any problems, but I'm sure that if I had any issues, RGS would be quick to fix them.
Ennaid | North Providence, Rhode Island | 09/12/2017
Residential Solar
I am very happy with the installation of my home unit. I have 18 panels. The communication with the sales rep, the company office handler, the financial department, and installers was professional, timely, and more than expected.
Natalya L | Denver, Colorado | 08/30/2017
Took the money and disappeared
They have failed to provide necessary documents to Excel Energy on multiple occasions and our panels are still not activated after a year since we purchased! Paid almost 10k for those. They are rude, refusing to resolve the issue and not returning calls. Never purchase anything from them, they will rip you off.
