Review for SunPower

02/21/2024
Iryna Campbell, CA

Can't get SunPower to submit POA after 4 months of waiting

To say that I'm frustrated with the Customer Service and SunPower - to say nothing. First I had to escalate - because SunPower failed to pass inspection for a battery and didn't bother to send us any updates and crew to fix. Now, after 4 months of waiting time - their interconnection team can't submit permit to operate to PG&E, because they can't fix our address in their system! Yes, we have 2 addresses, one for taxes based on the city and another one based on our zip code, it's legal in the US! Why it's so hard to just make a change in the database and submit the address that utility company uses??? Considering that we are already SunPower's customers and for the first installation you used the address based on the zip code and I provided you all needed information (we installed solar panels with SunPower in 2022 and hadn't had any single issue that time) it's so frustrating to not even be able to get proper update when their teams fix the address, and submit POA. It's 5 minutes of work to update that address, why is it so difficult? Escalation specialist John David Cerda - don't reply on emails for weeks, doesn't escalate anything (otherwise with all the documentation that I sent we would already use our battery and receive the permit to operate from PG&E). To be honest, I don't even expect at this point that they will ever submit POA, so we paid 18k for nothing - useless battery in our garage, that in addition being charged from the grid and we are paying for it. It's just nonsense honestly. After our success in 2022 with solar panel and SunPower now I regret that I didn't go to get a battery in another normal company.