Review for SunPower

01/19/2024
Steve New River, AZ

SunPower Severly Lacks Customer Service

I actually purchased solar panels from this company about 12 or 13 years ago and I was very happy I did so they worked as expected and the company was a pleasure to work with, in fact so much so that I had 5 of my friends contact them, all of which purchased their own. Sadly this all changed with the company a couple of years ago. My unit was no longer producing the power it should. I contacted SunPower and almost a year later they resolved the problem. Yes I said that right almost a year. But that isn't even the worse of it, their technician who replaced the faulty unit created a problem with the electrical that caused the main breaker on my house to burn out. At the time I did not realize that, plus it was in the middle of summer here in Arizona, 100 plus degrees. The electrician that did fix the problem had to disconnect the solar panels to do so. This cost me over $1000, which I have been trying to collect for over 6 months now. The company just flat out refuses to work with you. They haven't denied it, which they can't, but they haven't reimbursed me either. Sadly I have spoken with two others that purchased the solar panels which have had problems to where they are unwilling to work with them as well. This company has gone, at least to me, as gone from a good customer service company to an extremely poor one. At this point if you are looking for solar panels, which I believe are a good investment, I would definitely look elsewhere.